Returns & Exchanges
We want you to love your freeze-dried treats! If you're not completely satisfied, we're here to help make it right.
30-Day Window
Returns accepted within 30 days of delivery
Easy Process
Simple online return process with prepaid labels
Quality Guarantee
100% satisfaction guarantee on all products
Return Policy
At Polar Puff Pantry, we stand behind the quality of our freeze-dried products. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.
What Can Be Returned:
- Unopened packages in original condition
- Products that arrived damaged or defective
- Items that don't match the product description
- Wrong items sent due to our error
Return Conditions:
- Items must be returned within 30 days of delivery
- Products must be in original packaging
- Opened food items cannot be returned for health and safety reasons (unless defective)
- Return authorization number required (obtained through our return process)
How to Return an Item
Contact Us
Email us at info@polarpuffpantry.com or call 689-588-PUFF with your order number and reason for return.
Get Authorization
We'll provide you with a return authorization number and prepaid shipping label within 24 hours.
Package & Ship
Pack the item securely in original packaging, attach the prepaid label, and drop off at any authorized shipping location.
Get Refund
Once we receive and inspect your return, we'll process your refund within 3-5 business days.
Exchanges
Want to exchange for a different flavor or product? We're happy to help! Follow the same return process above and let us know what you'd like instead.
Note: If the new item costs more, you'll need to pay the difference. If it costs less, we'll refund the difference to your original payment method.
Damaged or Defective Items
If your order arrives damaged or defective, we'll make it right immediately! Contact us within 48 hours of delivery with photos of the damaged items.
We'll either send a replacement at no charge or provide a full refund, plus we'll cover all return shipping costs.
Refund Information
Refunds will be processed to your original payment method within 3-5 business days after we receive and inspect your returned item.
- Credit card refunds typically appear within 3-5 business days
- PayPal refunds are usually instant
- Original shipping costs are non-refundable (unless item was defective)
- Return shipping is free when using our prepaid labels
Need Help?
Email Support
info@polarpuffpantry.com
Response within 24 hours
Phone Support
689-588-PUFF (7833)
Mon-Fri, 9 AM - 6 PM EST
Have questions about returns? We're here to help make the process as smooth as possible.